Maintenance & Care - Tableware

Return & Refund Policy

We hope you love our products. A majority of our line is block printed by hand ,  dyed with natural pigments and are locally woven . So there is beauty in the imperfections of the design and prints - as is the case for any handloom product. but we understand that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

What qualifies for a product that can be returned?

• Product is Damaged during transit 
• Product has a manufacturing Defect
• Product is not as described 

If one or more of the above is applicable, you're eligible to apply for a free exchange/refund. 

Ordered by mistake?

We want you to have what you love. If you feel like you would like to exchange/ return the product for the following reasons, we offer a one-time exchange/return free of charge.

• Exchange for size related issues
• Exchange because the wrong one was ordered 
• Exchange because you have a change of mind about the print after receiving the product 

However, please note that - 

- A second exchange on the same order will not be accepted.
- Orders cannot be cancelled, once they are shipped.
- Return process will be initiated once we receive the goods.
- Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return. Further, the damaged/defective Products must be returned in the original condition they were received in.

Steps to Return

• Send an email within 72 hours of receipt to support@theyardhouse.in. In the mail, you should state the reason for exchange/ refund and images of the product as well.
• We will coordinate to arrange for a pick up from the same address to which the product was shipped.
• Please put the Product in its original packaging.
• Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.

Return Processing

Once the product reaches our warehouse, we will inspect the product. Once inspection is complete and the request is validated, we will initiate the return.  

Refund

Refund will be made within 14 days of validation/ pick-up. 

Except in the case of damage / defective product, the value of the refund will be the product value minus a return shipping fee of 200/- 

If the payment was made by Credit Card or Net Banking, we will refund the net amount back to your Credit, Debit Card, or Net Banking Account Respectively. 

Return/Exchange Policy for Tableware:

Please note that this product is not eligible for return or exchange due to the delicate nature of the finish and hygiene considerations. We kindly recommend reviewing all product details and dimensions carefully before placing your order. 

Exceptions to the returns policy include:

• Return request is made outside the specified time frame( after 72 hours from receipt).
• Anything missing from the package received by you including price tags, labels, original packing, freebies.
• Defective/damaged products due to customer handling.
• Used products.

Contact for further grievances

You can drop in an email to shop@theyardhouse.in